Privacy Policy

2.1 Personal Information

Information by which you may be personally identified:

• Contact Information: Email address, phone number (if provided for SMS alerts)
• Account Information: Username, password (encrypted), profile preferences
• Payment Information: Credit card information, billing address (processed securely by our payment providers)
• Identity Verification: Information required for identity verification and fraud prevention
• Communication Data: Content of support requests, feedback, survey responses, and other communications with us

2.2 Usage and Technical Information

Information automatically collected when you use the Service:

• Device Information: Device type, operating system, browser type and version, unique device identifiers
• Connection Data: IP address, internet service provider, geolocation data (country/region)
• Usage Data: Pages visited, features used, time spent on pages, click data, navigation paths
• Log Data: Server logs, error reports, system activity, access dates and times
• Cookie Data: Information collected through cookies and similar tracking technologies (see Section 8)

2.3 Trading and Preferences Data

• Watchlist preferences and saved securities
• Alert preferences and notification settings
• Halal screening preferences and customization
• Research queries and chatbot interactions (when available)
• Trading interests and market preferences

2.4 Information from Third Parties

• Information from payment processors regarding payment transactions
• Information from Discord (if you connect your Discord account)
• Analytics data from third-party analytics providers
• Marketing and advertising data from partners

4.1 Service Provision

• Create and manage your account
• Provide access to trading signals and market alerts
• Deliver notifications via email, SMS, Discord, or other channels
• Apply ethical screening based on your preferences
• Provide customer support and respond to inquiries
• Process payments and manage subscriptions

4.2 Service Improvement and Development

• Analyze usage patterns and user behavior
• Improve existing features and develop new features
• Conduct research and analytics
• Test and optimize service performance
• Train and improve our AI models and algorithms

4.3 Communication

• Send service-related notifications and updates
• Provide customer support and respond to requests
• Send marketing communications (with your consent)
• Conduct surveys and gather feedback
• Announce new features, products, or services

4.4 Security and Fraud Prevention

• Detect, prevent, and address fraud, security breaches, and abuse
• Verify identity and authenticate users
• Protect against unauthorized access or use
• Comply with security best practices and standards

4.5 Legal and Compliance

• Comply with legal obligations and regulations
• Enforce our Terms of Service and other agreements
• Respond to legal requests and prevent legal claims
• Protect our rights, property, and safety

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processors: To process subscription payments and manage billing
• Communication Platforms: Email providers (for alerts), SMS providers, Discord
• Analytics Providers: To analyze usage data and improve our Service
• Cloud Infrastructure: For hosting, storage, and computing services
• Customer Support Tools: To provide customer service and support

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose information if required to do so by law or in response to:

• Court orders, subpoenas, or other legal processes
• Requests from law enforcement or government agencies
• Legal claims or disputes
• Investigations of potential violations of our Terms
• Protection of our rights, property, or safety, or that of others

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and any choices you may have.

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. This may include usage statistics, market trends, and research insights.

7.1 Security Measures

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest
• Access Controls: Strict access controls and authentication requirements
• Monitoring: Continuous monitoring for suspicious activity and security threats
• Regular Audits: Periodic security audits and vulnerability assessments
• Employee Training: Security awareness training for all employees
• Secure Infrastructure: Use of reputable cloud providers with robust security measures

7.2 Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7.3 Your Responsibility

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Using strong, unique passwords
• Notifying us immediately of any unauthorized access
• Logging out after using shared devices

7.4 Data Breach Notification

In the event of a data breach that may compromise your personal information, we will notify you and relevant authorities as required by applicable law.

8.1 Types of Cookies

• Essential Cookies: Required for basic Service functionality, such as authentication and security. These cannot be disabled.
• Performance Cookies: Collect information about how you use the Service to help us improve performance and user experience.
• Functional Cookies: Remember your preferences and settings to provide enhanced functionality.
• Targeting/Advertising Cookies: Used for targeted advertising and marketing (only with your consent).

8.2 Analytics

We use analytics services, including:

• Vercel Analytics: For website performance and usage analytics
• Other Analytics Tools: To understand user behavior and improve the Service

8.3 Your Choices

You can control cookies through:

• Browser settings (most browsers allow you to refuse or delete cookies)
• Our cookie consent banner (for non-essential cookies)
• Opt-out tools provided by advertising networks
• Browser "Do Not Track" signals (where supported)

Note: Disabling essential cookies may affect Service functionality.

9.1 General Rights

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal exceptions)
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for processing based on consent

9.2 Marketing Communications

You have the right to opt out of marketing communications:

• Click the "unsubscribe" link in marketing emails
• Adjust your notification preferences in account settings
• Contact us at privacy@helwa.ai

Note: You cannot opt out of essential service-related communications (e.g., account security, billing).

9.3 Additional Rights for EU/EEA Residents (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under GDPR:

• Right to lodge a complaint with a supervisory authority
• Right to withdraw consent at any time
• Right to object to processing based on legitimate interests
• Right to data portability in machine-readable format

9.4 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights
• Right to correct inaccurate personal information
• Right to limit use and disclosure of sensitive personal information

9.5 How to Exercise Your Rights

To exercise any of these rights, please:

• Email us at privacy@helwa.ai
• Use the privacy settings in your account
• Submit a request through our website

We will respond to your request within the timeframe required by applicable law (typically 30-45 days). We may need to verify your identity before processing your request.